HELP & FAQ

FREQUENTLY ASKED QUESTIONS

Do you offer a free delivery

Yes, we have a free international delivery!

How will I receive my order?

All shipping is done via PostNord Logistics. Shipments to Finland, Sweden and Denmark will be delivered to a service point where you can conveniently pick up the shipment when you wish. You’ll receive a text message and email when your order is ready to be collected and the location of the pick up location. The nearest pick up location can be seen here: Service Point

When will I receive my order?

In the Nordics the delivery takes about 2-3 days, in rest of the Europe 3-4 days, and outside the EU roughly 5-6 business days. We will send you a tracking number after the order has been shipped.

Can I return or exchange my order?

We offer a full 30 day return policy, no questions asked. In case you would like to return your order, you can follow the instructions HERE. Return shipping has to be arranged and paid by the customer. In case you want to exchange something we will ship the exchanged item to you free of charge. If you have received an incorrect or defective item we will pay the return shipping cost. Please spend few minutes of your time choosing the right size with the size guide found in the product page. Shipping and returning items back and forth has a negative environmental impact. The real cost of returns is not the financial cost. It's the environmental one. However, sometimes it happens and we are obviously there to help you.

Can I try your products somewhere?

Our products are available at selected retail stores where you can also try them. Full list here.

Is your merino wool mulesing free?

Yes, we use Australian mulesing-free merino wool.

Where are your t-shirts made?

Our manufacturing is in Lithuania, and the fabric production takes place in Italy in a EMAS certified factory.

Why does your t-shirt cost so much?

When we started FORMAL FRIDAY we promised to always strive for the best possible raw material, the best possible production, and keep the environmental impact of our processes as low as possible. While this comes with a higher price, we believe that we can have the most positive impact by only manufacturing products true to our ideology and make no compromises. However, we offer a 30 days return policy, so you can always return your product shouldn't it meet your expectations.

Where are you based?

We are based in Helsinki, Finland.

STILL HAVE ANY QUESTIONS?

service [a] formalfridayclothing.com